Join our team
We’re looking for people who share our values and passion for the global financial markets,
With 30 years of experience in the financial industry, we value professionalism, integrity, respect and encourage the practice of good business ethics.
We believe that our strength is our people and that teamwork is key to success.
If you are eager to join a dynamic, creative and multicultural team, send your CV to jobs@windsorbrokers.com.
Windsor Brokers is an equal opportunity Employer. All applications will be treated strictly confidential.
Database Developer
POSITION’S QUALIFICATIONS
- 3+ years’ experience in a similar position
- Graduate with a degree in Computer Science or any related field
- Experienced in database design & maintenance
- Good knowledge of Microsoft SQL Server
- Experienced and confident in TSQL; knowledge of the following would also be considered a plus: C#, SQLCLR, UML tools
- Service minded, stress resistant, organized, solution oriented, analytical skills
- Ability to work with people with varying levels of computer knowledge
- Team-player as well as being able to work independently with minimum supervision
- Ability to work under pressure and meet deadlines
- Willingness to be trained
- Good communication and teamwork skills
- Good oral and written English
MAIN RESPONSIBILITIES
- Cooperate with software developers in design & implementation of new functionality (being solely responsible for development of database part of solution – tables, stored procedures, triggers, indexes, etc)
- Documentation of existing and future databases
- Providing support to other developers and database users
REMUNERATION PACKAGE
- Remuneration according to qualifications and experience
- 13th Salary
- Medical Insurance
- Provident Fund
If you are interested in becoming a member of our firm, please email us your CV in English to jobs@windsorbrokers.com Windsor is an Equal Opportunity Employer.
Chinese Customer Sales
POSITION’S QUALIFICATIONS
- Fluency in Chinese and English both verbal and written is a must.
- Relevant experience background in the forex industry would be considered as an advantage
- Qualifications in economics/ finance or any related is a plus
- Ability to work shifts on a 24/5 hour basis
- Knowledge of Meta Trader platforms is desirable
- Ability to meet deadlines
- Strong analytical and problem solving skills
- Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment
- Teamwork driven and willingness to ensure results are achieved
MAIN RESPONSIBILITIES
- Assists customers to open trading accounts
- Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
- Handles welcome calls/call-back requests
- Maintains contact with existing clients to ensure high levels of client satisfaction
- Provides general information regarding platforms and services offered
- Handling of back office queries
- Supporting clients with technical and troubleshooting issues
- Dealing with customer complaints promptly and effectively
- Providing support and troubleshooting on Meta Trader platforms
- Liaising with all departments to resolve issues
- Suggests ideas and action to develop the market
- Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
- Forwards any issues or requests to the head of the department and/or the appropriate department
- Educates the customer where applicable
- Ability to work in a dynamic and multicultural environment
REMUNERATION PACKAGE
- Remuneration according to qualifications and experience
- 13th salary
- Private Medical Insurance
- Provident fund
If you are interested in becoming a member of our firm, please email us your CV in English to jobs@windsorbrokers.com Windsor is an Equal Opportunity Employer.
IT Service Desk Officer
VACANCY DESCRIPTION
The Service Desk Officer reports to the IT Manager and provides hardware and software maintenance, users support, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.
POSITION’S QUALIFICATIONS
- BSc/MSc in Computer Science or any related field
- Hands on experience on computer set up is a must
- Can listen to any users’ problem patiently
- Any other IT professional qualifications will be considered as an advantage
- 1-2 Years of previous experience in similar position will be considered an advantage
- Ability to work under pressure and meet deadlines
- Willingness to be trained
- Good communication and teamwork skills
- Good oral and written English
MAIN RESPONSIBILITIES
- Ensuring proper function of users’ computer, software and any peripherals
- Maintain office equipment such as printers, CCTV cameras, cabling and other peripherals.
- Computers build up and OS installation
- Update and install computer’s peripheral and software according to manuals and procedures
- Asset register for employee’s workstations and equipment
- Provide user support for computer hardware and software
- Documenting any hardware repair or removal
- Procurement of computer equipment
- Provide users accounts and password as required for systems according to manuals and procedures
- Computer hardware maintenance
- Troubleshoot computer problems
- Possible requirement for working evenings and weekends
- Systems administration of Systems related with users
- Assist and coordinate with other IT professionals for design, configuration and change requests
REMUNERATION PACKAGE
- Remuneration according to qualifications and experience
- 13th Salary
- Medical Insurance
- Provident Fund
If you are interested in becoming a member of our firm, please email us your CV in English to jobs@windsorbrokers.com Windsor is an Equal Opportunity Employer.
Arabic/English Speaking Customer Support
VACANCY DESCRIPTION
The Customer Support Department is responsible to interact with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high quality service and assistance by the customers.
POSITION’S QUALIFICATIONS
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English and Arabic languages, both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
- Willingness to work flexible schedule.
MAIN RESPONSIBILITIES
- Effectively managing the company chats, E-mails and calls
- Identifying and assessing customer’s needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
- Offer support to the lead/client within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
- Work independently and in teams
- Follow standard processes and procedures.
REMUNERATION PACKAGE
- Salary directly dependent on candidate’s profile and experience
- Company health insurance
- 13th salary
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment comprising combination of younger enthusiastic and more experienced colleagues
- Opportunities for professional learning and growth
If you are interested in becoming a member of our firm, please email us your CV in English to jobs@windsorbrokers.com Windsor is an Equal Opportunity Employer.
Digital Marketing Specialist
MAIN RESPONSIBILITIES
- Designing and executing digital marketing campaigns across various channels such as SEO, PPC, display ads and social media, targeting the right message to the right market segment
- Experience managing conversion rate optimization and A/B testing
- Experience utilizing 1st and 3rd party data for segmentation, audience creation, targeting, and personalization
- Good understanding of the ad-tech ecosystem
- Experience with marketing analytics and attribution
- Generate reports on marketing campaign’s performance
- Recommending changes to website architecture, content, linking and other factors to improve SEM/ Display/Remarketing/SEO positions for target keywords
- Knowledge of HTML, CSS, JavaScript will be considered an advantage
CANDIDATE PROFILE
- Good knowledge of Google Adwords and/or other RTB platforms
- A strong passion for digital marketing
- Experience in utilizing analytics tools to analyze online marketing campaigns in order to improve ROI
- Excellent verbal and written communication skills
- Basic understanding of programming and web design
- Team Player with a strong work ethic
- Able to work under pressure
REMUNERATION PACKAGE
- Salary directly dependent on candidate’s profile and experience
- Company health insurance
- 13th salary
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment comprising combination of younger enthusiastic and more experienced colleagues
- Opportunities for professional learning and growth
If you are interested in becoming a member of our firm, please email us your CV in English to jobs@windsorbrokers.com Windsor is an Equal Opportunity Employer.