The role

The Customer Support Department is responsible to interact with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high quality service and assistance by the customers.

The ideal candidate will possess the following qualifications/skills:

• Proven customer support experience
• Experience/background in Forex and the Financial Market is a plus
• Excellent command of the English and Arabic languages, both verbal and written
• Proficiency in the use of Microsoft Office Word, Excel, Outlook
• Strong phone contact handling skills and active listening
• Ability to work under pressure and meet deadlines
• Excellent communication and presentation skills
• Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)

The successful candidate will be accountable for:

• Effectively managing the company chats, E-mails and calls
• Identifying and assessing customer’s needs to achieve satisfaction
• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
• Offer support to the lead/client within the specified time frame
• Updating CRM and keeping records of all communications and action taken
• Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
• Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
• Work independently and in teams
• Follow standard processes and procedures.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• Graduated with a College/University degree
• Excellent command of English language, both verbal and written. Additional languages such as any Middle Eastern language is highly desirable
• Excellent communication and interpersonal skil
• Outstanding customer communication skills
• Strong knowledge in Microsoft Office and Computer literacy
• Works independently and as a part of a team
• Ability to work under pressure and meet deadlines
• Must be eligible to work in Cyprus

The successful candidate will be accountable for:

• Inputting, processing, authorizing and reviewing deposits and withdrawals.
• Assisting and performing KYC related to payments, to ensure that all processing meets regulatory requirements.
• Resolving internal and external queries regarding payments
• Identifying and enhancing internal procedures, systems and controls.
• Assisting and supporting with auditing and reconciliation of payment transactions.
• Answer all emails received from clients regarding queries on payment transactions.
• Dealing with queries

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• Team Player with a strong work ethic
• Familiar with the mindset of the people in the region to build strong networks
• Able to work under pressure
• Native speaking in Arabic and Fluent in English, both verbal and written
• Must be eligible to work in Cyprus

The successful candidate will be accountable for:

• Building market position by locating, developing, defining, negotiating and closing business relationships in the MENA market
• Seeking out and building new business for Windsor
• Identifying ideas by researching industry and related events, publications and announcements in the market
• Closing new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations
• Plan webinars, seminars and promotions for targeted markets
• Arrange meetings with existing and prospective contacts
• Attend major industry events
• Document business development activities

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The role

Our Sales Department manages sales of the Company’s products and services various regions. The Customer Sales representative will be responsible for the sales activities in China and assist the team in achieving the targets.

The ideal candidate will possess the following qualifications/skills:

• Fluency in Chinese and English both verbal and written is a must.
• Relevant experience background in the forex industry would be considered as an advantage
• Qualifications in economics/ finance or any related is a plus
• Ability to work shifts on a 24/5 hour basis
• Knowledge of Meta Trader platforms is desirable
• Ability to meet deadlines
• Strong analytical and problem solving skills
• Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment
• Teamwork driven and willingness to ensure results are achieved

The successful candidate will be accountable for:

• Assists customers to open trading accounts
• Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
• Handles welcome calls/call-back requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information regarding platforms and services offered
• Handling of back office queries
• Supporting clients with technical and troubleshooting issues
• Dealing with customer complaints promptly and effectively
• Providing support and troubleshooting on Meta Trader platforms
• Liaising with all departments to resolve issues
• Suggests ideas and action to develop the market
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
• Forwards any issues or requests to the head of the department and/or the appropriate department
• Educates the customer where applicable
• Ability to work in a dynamic and multicultural environment

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• BA/BSc University Degree in Mathematics/ Finance/ Economics/or any other related subject
• Excellent command of the English language, both verbal and written
• Experience in a similar role is considered an advantage
• Willingness to obtain CySEC Advanced Certificate within six months
• Knowledge of Metaquote MT4 software is a plus
• Basic knowledge of programming languages like SQL, Oracle, R, Python, etc. is a plus
• Microsoft excel Power BI knowledge is a plus
• Ability to meet deadlines and work under pressure
• Strong analytical and problem-solving skills
• Teamwork driven and results oriented
• Maintain honesty, integrity, and work ethic
• Flexible to work on a weekly rotating shift (morning/ afternoon/ night)

The successful candidate will be accountable for:

• Being responsible for daily dealing operations
• Identifying issues affecting customers
• Support the team by placing of trades across different assets using specific trading platforms.
• Undertake administration duties as required to facilitate order completion on all trades
• Generate various reports and source information as required and when requested.
• Ensuring that accounts are accurately monitored and recorded
• Interpreting policies and procedures in the financial markets
• Keeping track of market information and corporate announcements and provide timely updates to management

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• MA/MSc University Degree in Marketing or any other related subjects.
• Preferably a minimum 1-2 years’ experience in similar or related position.
• Proven record of excellent writing demonstrated in a professional portfolio.
• Impeccable grasp of the English language, including idioms spelling and grammar.
• Strong interpersonal skills and willingness to communicate with colleagues, and management.
• Good time management skills and ability to work on multiple projects with different objectives simultaneously and meet tight deadlines.
• Familiarity to the company’s brand image, products, and services.
• Team Player with a strong work ethic with ability to work independently with little or no daily supervision.
• Strong detail oriented and Organizational skills.
• Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint.
• Must be eligible to work in Cyprus.

The successful candidate will be accountable for:

• Conducting research on industry-related topics to develop original content.
• Developing content for marketing campaigns, banners, blogs, articles, product descriptions, social media, email and the company website.
• Proofreading content for errors and inconsistencies.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Assisting with the design and implementation of the social media strategy.
• Generate, edit, publish and share engaging content on social media daily (e.g. original text, photos, videos and news)
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency.
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up to date with current technologies and trends in social media, design tools and applications.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• BSc/MSc in Computer Science or any related field
• 1-2 Years of previous experience in similar position will be considered an advantage
• Hands on experience on computer set up is a must
• Any other IT professional qualifications will be considered as an advantage
• Ability to work under pressure and meet deadlines
• Very good communication skills with all levels of people to listen users’ problems patiently
• Very good oral and written English

The successful candidate will be accountable for:

• Ensure proper function of users’ computer, software and any peripherals
• Maintain office equipment such as hardware, printers, CCTV cameras, cabling and other peripherals.
• Computer build up and OS installation
• Update and install computer’s peripheral and software according to manuals and procedures
• Register all assets of employees’ workstations and equipment
• Provide user support for computer hardware and software
• Document any hardware repair or removal
• Procurement of computer equipment
• Provide user accounts and passwords as required for systems according to manuals and procedures
• Troubleshoot computer problems
• Ability to work evenings and weekends if required
• Systems administration related to users
• Assist and coordinate with other IT professionals for design, configuration and change requests

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• Creative, critical thinker, excited to test yourself in one of the most competitive areas of the financial markets
• Interest to gain knowledge of legal framework and requirements of CIFs
• Approaching work with enthusiasm and a desire to learn quickly
• Excellent organization skills, ready to multitask, operate under pressure in challenging work environment
• Strong written and verbal skill in English and Greek language with attention to detail
• Capacity to see problems, address them, and take appropriate action
• Work well in a team and independently
• Be Dynamic with positive personality
• Strong work ethic, professionalism and trustworthy

The successful candidate will be accountable for:

• Assisting with general Legal Matters (agreements, corporate admin, licensing, liquidation)
• Assisting with bank/psp forms;
• Reviewing and providing feedback on new circulars, directives, laws
• Assisting with company’s monitoring
• Providing general support and report to Legal & Compliance Director

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• University Degree in relevant subject such as Computer Science, Business, Finance, or related field.
• 2+ years of experience in IT project management within the Financial Industry.
• Strong experience in JIRA and Confluence.
• Professional qualifications / certifications (e.g. Prince2, PMP, Scrum etc.) will be considered an advantage.
• Good knowledge and application of Agile methodologies across complex projects.
• Ability to manage multiple projects simultaneously
• Excellent communication skills, both written and verbal.
• Experience working with cross-functional teams.

The successful candidate will be accountable for:

• Manage IT and various Organizational projects.
• Meet and coordinate with internal and external stakeholders to establish project scope, vision, strategy, and priority.
• Communicate and monitor project status, progress, and issues to stakeholders, including senior management, be able to resolve cross-functional issues.
• Reporting progress on development and escalating issues or slippages in a timely manner, identifying remedial action to keep the project on track.
• Coordination of projects from the planning and design phase to construction and maintenance and ensure resource availability and allocation.
• Using Agile methodology values, principles, and practices to plan, manage, and deliver solutions.
• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• Working with the Atlassian services: JIRA, Confluence.
• Prepare technical testing scenarios to be used by Q&A department.
• Research and keep up to date on best practices.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• Bachelor’s degree in Business Administration/Law or relevant field;
• Experience in a similar role will be considered as advantage;
• Proficient use of Microsoft Office (i.e. Excel, Word, Power Point);
• Excellent critical thinking and analytical skills;
• Well organized individual with high attention to detail;
• Excellent communication skills in English, both oral and written;
• High degree of professional ethics and integrity;
• Ability to work under pressure in a fast-paced environment.

The successful candidate will be accountable for:

• Assist in Clients’ Accounts’ Monitoring
• Assist with the performance of the Compliance program
• Provide general administrative support
• Report to the AML Supervisor

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• Minimum 1 year of professional experience in test automation, including developing, maintaining, and executing automated test scripts (Java or C#)
• Working experience with test automation tools (e.g. intellij + Appium, Visual Studio + Winium, Selenium WebDriver, Postman)
• University degree in Computer Science or related field
• Hands-on experience with one or more of the following: TestRail, Jenkins, JIRA, AWS, GitLab
• Experience in building test automation frameworks
• Strong analytical, conceptual, and problem-solving skills, able to gather necessary details to determine a proper solution
• Good command of the English language, both verbal and written

The successful candidate will be accountable for:

• Work as a valued member of the team with personal responsibility, adding value to all test activities as well as other activities in the team
• Build/Edit/Maintain automation frameworks for testing
• Identify new technologies and best practices for our growing engineering team
• Produce high-quality test assets
• Building Integration and/or end-to-end automated tests
• Creating/Updating and executing test cases
• Maintain our manual/automation test suites
• Ensure key issues detected are appropriately documented, flagged, communicated to resolve promptly

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• University Degree in Computer Science or related field.
• Good knowledge of Microsoft development tools, operating systems and productivity applications OR very strong knowledge of programming concepts.
• Willingness to continuously learn and apply new tools, 3rd party APIs and financial terminology and processes.
• Ability to work under pressure.
• Ability to meet deadlines.
• Good command of the English language, both verbal and written.

The successful candidate will be accountable for:

• Development and/or maintenance of software for the purposes of Windsor Solutions (in further text WS) and/or its clients or partners following the designs that will be provided from Analysis & Design Department.
• Preparation of setup manuals for the developed software.
• Receive requests for new development and/or maintenance, Quality Assurance bug reports, Quality Assurance code reviews from Software Development Department Manager
• Develop and/or maintain software following the designs that will be provided from Analysis & Design Department and in accordance to the coding practices and guidelines given from the Quality Assurance Department.
• Troubleshoot bug reports and apply fixes.
• Apply requested modifications from code reviews.
• Document developed software.
• Maintain the relevant development environment necessary for the implementation of the requested software
• Research for new tools, technologies related to services/libraries/components development and give proposals to the Software Development Department Manager.
• Keeping up with technology updates of the tools used in WS Software Department.
• Present developed software to the Software Development Department Manager to get approval for passing to Quality Assurance.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth

The ideal candidate will possess the following qualifications/skills:

• University Degree in Computer Science or related field.
• 2-3 years of experience with TypeScript.
• Familiarity with Ionic/Angular frameworks will be considered an advantage.
• Knowledge of Laravel/Lumen is a plus, but not required.
• Ability to work under pressure.
• Ability to meet deadlines.
• Good command of the English language, both verbal and written.
• Teamwork driven and willingness to ensure results are achieved.

The successful candidate will be accountable for:

• Development and/or maintenance of software for the purposes of Windsor Solutions (in further text WS) and/or its clients or partners following the designs that will be provided from Analysis & Design Department.
• Troubleshoot bug reports and apply fixes.
• Document developed software.
• Keep and maintain produced work on version control software.
• Inform and get approval from Software Development Department Manager for any modification/development that affects the provided Design.
• Present developed software to the Software Development Department Manager to get approval for passing to Quality Assurance.
• Report for work progress to the Software Development Department Manager.
• Assist Analysis & Design and to Quality Assurance Departments if requested.
• Assist and cooperate with database developers if required.
• Research for new tools, technologies related to services/libraries/components development and give proposals to the Software Development Department Manager.

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth